Answers customers on WhatsApp from your documents — and only the ones you published
Customers ask the same forty questions on WhatsApp, and answering them is somebody's whole morning. Most chatbots answer from the model's imagination, which is how a customer ends up quoting a policy you do not have.
This one answers from your documents. Publish a price list, a returns policy, opening hours or a product sheet to your WhatsApp knowledge base, and the agent replies from what is written there — in the customer's own language, in the short form WhatsApp is actually read in.
What it will not do is guess. If your published documents do not answer the question, it says so and offers a person, rather than producing something plausible. And it can only ever see what you published to WhatsApp specifically: internal documents in the same account stay invisible to it, because the restriction is enforced where the agent cannot reach it, not by asking the agent nicely.
Opening hours, stock, returns, directions — answered instantly, at midnight included.
Update the document and every future answer changes with it.
They see the threads a person is actually needed for.
Replies come from the material you published, not from what the model believes about your business.
Internal documents in the same account are unreachable. Publishing is per channel and deliberate, and enforced outside the agent.
An unanswerable question gets a handover, not an invention. This is the behaviour that makes it safe to leave running.
Short replies in the customer's language. Nobody reads a six-paragraph message on a phone.
Asks for a person, mentions a complaint, or gets stuck twice — the thread goes to your team and the agent stops.
Each answer records the document behind it, so a wrong answer leads to the wrong document.
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
Demo dataIllustrative sample output.
{
"channel": "whatsapp",
"message": "مرحبا، هل عندكم توصيل للرياض وكم يستغرق؟"
}{
"reply": "أهلاً بك 🙂 نعم، نوصّل إلى الرياض، والتوصيل يستغرق من ٢ إلى ٤ أيام عمل. تحب أساعدك بشي ثاني؟",
"escalate": false,
"answeredFrom": [
"Shipping & Delivery Policy 2026"
]
}No integrations required.
Hours, location, stock and returns, answered from your own published sheet.
What you offer, what it costs, what to bring — without booking or advising.
Answer from the published listing sheet, then hand a serious enquiry to an agent.
Warranty terms and setup steps, quoted from the documentation you already wrote.
$199/month
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits.
No. It reads only knowledge bases you published to WhatsApp. Everything else in your account is invisible to it, and that restriction is enforced in the retrieval layer — not by an instruction the agent could be talked out of.
It says so and offers a person. It is instructed never to answer a question your published documents do not cover, because a confident wrong answer on WhatsApp is worse than no answer.
It replies in whatever language the customer wrote in, from documents in whatever language you published.
No. It answers questions and hands over. It cannot place an order, take a payment, make a booking, or promise anything on your behalf.
Customer messages are treated as questions, never as instructions. A message telling it to ignore its rules or reveal internal information is answered as what it is — a question it will not answer — and the retrieval limit holds regardless, because the agent has no access to widen.
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