Warranty Claim Readiness Agent
Finds the claim that will be reversed, before you submit it
5 of 8 dealer warranty claims need attention.
8 dealer warranty claims checked. 5 flagged. The largest gap is 308 days.
Start with CL-06. East Wheels has the most flagged.
Whether a defect is covered, or the fault is real, is a technical and contractual decision, not in the data.
Why rows were flagged
- Claimed after the warranty ended40%
- Serial number claimed more than once40%
- Claim dated before the sale20%
Value flagged by Dealer
- East Wheels$4,050
- North Motors$2,400
- City Auto$1,750
Items to act on, worst first
| Item | Dealer | Value | Days outside warranty | Why |
|---|---|---|---|---|
| CL-06 | East Wheels | $3,100 | 92 | Claimed after the warranty ended |
| CL-02 | North Motors | $2,400 | 308 | Claimed after the warranty ended |
| CL-04 | City Auto | $950 | 0 | Serial number claimed more than once |
| CL-05 | East Wheels | $950 | 0 | Serial number claimed more than once |
| CL-03 | City Auto | $800 | 5 | Claim dated before the sale |
What to do this week
- Resolve CL-06 first: it is the most urgent on the list.
- Fix the data or the status on every flagged row, then re-run.
- Re-run this check every time the list changes, before it reaches a decision.
Do
- Fix the highest-risk item first, then run the check again on fresh data.
Don't
- Don't act on one row alone: open the source record first.
How to improve
- Add more detail per row (owner, date, source) so the next report can trace each item.
- Add a second period of data so the next report can show whether things are improving.
Demo
Overview
A dealership does warranty work, claims it from the manufacturer, is paid, and then — often a year later — is audited. Claims are reversed in bulk, not because the repair was wrong, but because the documentation does not meet the standard: a narrative that does not establish the fault, a labour operation code that does not match the work described, a part claimed without the failed part retained, a repair by a technician without the required certification.
Every one is fixable at the moment of claim and unfixable afterwards. That timing is the whole problem: the technician has moved on, the vehicle has gone, and nobody can reconstruct evidence for a repair that genuinely happened.
The second cost is the opposite failure and nobody measures it: work performed under warranty and never claimed at all, because the job was written up as customer-pay or internal by someone who did not check coverage.
Both are invisible until the audit, and the audit only moves money one way.
This agent checks each claim against the standard before submission and reports what would fail and why. It submits nothing and never judges whether a repair was appropriate — that is a technical judgement belonging to the technician.
Benefits
Reversals prevented, not appealed
An appeal after an audit almost never succeeds.
Claims paid first time
Which is also faster cash.
Unclaimed work recovered
The failure nobody measures because it costs nothing visibly.
What it does
Checks before submission
Fixable now, unfixable at audit. By then the technician has moved on and the vehicle is long gone.
Tests the narrative against the standard
Whether complaint, cause and correction actually establish the fault, rather than merely filling three boxes.
Matches operation codes to the work described
A code that does not match the narrative is the commonest reversal there is.
Checks parts retention and certification
A failed part not retained, or a technician without the certification the operation requires.
Finds warranty work never claimed
Written up as customer-pay or internal by someone who did not check coverage. Nobody measures this.
Submits nothing
It never submits or amends a claim, and never judges whether a repair was the right one.
What this changes
What this changes about your week
- It takes over
- Checking warranty claims against the manufacturer's documentation standard before submission.
- Done today by
- Nobody. The check happens at audit, a year later.
- How often
- Every claim run.
- Typical manual effort
- Narrative, operation code, parts retention and certification all checked per claim.
Why Automotive in particular. Every defect is fixable at the moment of claim and unfixable afterwards. By the audit the technician has moved on and the vehicle is gone, and a repair that genuinely happened cannot be evidenced.
Runs unattended
Started by you or by an event, and it finishes on its own. Nothing waits for someone to be at a desk.
The same standard every time
The two-hundredth item is held to the bar the first one was. Consistency is the part people cannot sustain.
It cannot act on its own
Warranty Claim Readiness Agent has no path to sending, spending or committing. That limit is why its output is safe to act on.
How it runs
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
- 1InputValidated against the agent input schema
- 2Modelclaude-opus-5 with automatic fallback
- 3Toolssearch_knowledge, extract_structured_data
- 4PermissionsRuns READ actions automatically; anything higher waits for approval
- 5OutputStructured result matching the output schema
- 6LoggingTokens, duration and every step recorded
Requirements
Integrations
No integrations required.
Before you start
- The manufacturer's warranty policy and documentation standard, in a knowledge base
- Repair orders with narrative, operation codes, parts and labour
- Technician certifications
- Vehicle coverage dates and mileage
- Requires the All-Access plan or higher
Use cases
Before the claim run
Every claim checked while it can still be corrected.
After an audit reversal
Which pattern caused it, across the whole claim history.
Technician onboarding
Where documentation habits diverge from the standard.
Monthly review
Warranty work written up as customer-pay.
Pricing
All-Access
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits
FAQ
Does it submit claims?
No. It never submits, amends or withdraws a claim. Claims go to the manufacturer under the dealership's own credentials and that stays with a person.
Does it judge whether the repair was right?
Never. Whether a repair was appropriate is a technical judgement belonging to the technician. It checks documentation against the manufacturer's standard.
Can it write the narrative for us?
No. A narrative describes what a technician actually found and did, and one written by an agent is exactly what an audit is designed to catch. It says which element is missing so the technician can supply it.
Reviews
Reviews open once customers have run this agent.
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