Drafts the answer, never sends it behind your back
Reads an incoming ticket, classifies it, retrieves the relevant knowledge from the sources you provide, and drafts a reply grounded in that knowledge.
When the knowledge base does not cover the question, it says so and escalates rather than improvising — which is the failure mode that makes support automation dangerous.
Draft ready
A drafted reply waiting when the agent opens the ticket.
Refuses to answer beyond the knowledge it was given.
Category, urgency and sentiment on every ticket.
Replies cite the article they came from.
Says when the knowledge base does not cover it.
Sending is a write action and stays gated.
This agent runs server-side through the PROMIVO runtime. Each run is logged step by step and every tool call is permission-checked before it executes.
Demo dataIllustrative sample output.
{
"ticket": "I was charged twice this month, can you refund one?",
"knowledgeSources": [
"https://example.com/billing-policy"
]
}{
"urgency": "high",
"category": "Billing",
"canAnswer": true,
"citations": [
"https://example.com/billing-policy"
],
"sentiment": "frustrated",
"draftReply": "Thanks for flagging this…"
}No integrations required.
Classify and draft across the inbox.
Escalations reveal what the docs are missing.
$69/month
Billed monthly through your PROMIVO subscription. Cancel at any time.
Runs consume your plan allowance for agent executions and tokens. See plan limits.
It escalates and states what was missing. It is explicitly instructed never to invent policy, pricing or a commitment.
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